Return/Exchange

Can an item be exchanged or returned?

• Yes, Gufrina offers free of charge exchange or return option to its customers under 14-days window from the date of delivery.

Terms and Conditions for Return & Exchange –

• Any request for return or exchange can be placed within 14 days of delivery of the product. Returned product should be unused, unwashed, unaltered, and fresh with all the tags intact. Exchange will be allowed for the same product in its available different size. Exchange with any other product, of higher or lower MRP value, will not be allowed. Exchange can only be allowed 1 time for any product. Products eligible for exchange and return – Apparel, Footwear, and Accessories. How can I cancel an order? An order can be cancelled before it is dispatched. Orders cannot be revised. If you want to revise your order, you must cancel it and place the order again. An order cannot be cancelled once it is shipped.

How can I return/exchange an order?

• Returns/Exchange must be initiated within 14 days of the order being delivered. To initiate, go to our shipping and delivery partners will contact you and arrange a pick-up at your mentioned address at a time convenient for you. We will send a return and exchange confirmation email along with packing instructions to your registered e-mail address.
  
  
• Products must be unused, unwashed, unsoiled, without any stains or signs of having been tampered with. Products must have the original quality check seals/return tags/warranty seals (wherever applicable) and sub-parts and accessories. Products must be free of damage and without any scratches, dents, tears, or holes.
  
  
• Our staff will initially scan the product at the time of pickup, and a quality check of the product will be conducted at our Returns Desk / Warehouse.
  
  
• If a return pick-up option is not available at your location, you can self-return the product to us by courier at your own cost. Please mention the Order ID of the returned product and our below shipping address on the package.
  You are required to courier the product to the below address:

          To,

          Gufrina Distribution Warehouse

          [Adress]

When will I get my refund?

• A refund, if applicable, will be initiated, once the returned product has reached our warehouse and the product has passed the quality check.

What are the modes of refund available after cancellation?

• For payments done via Credit Card or Net Banking, the refund will be administered through the payment gateway itself. The amount should reflect within minimum of business days, depending on various banks.